FAQ's

Only 7/-per 10000/- of installment per day of delay will be reduced from accumulated amount.

Under this plan you can purchase diamond jewellery only excluding polki and solitaires.

Yes you can purchase jewellery before maturity date and avail benefits as mentioned in the table but you will not get the benefit of welcome bonus.

Welcome bonus is equal to the value of one installment and can be availed by the customer on completion of 330 days of tenure.

You can close your scheme against purchase only and avail benefits as mentioned in the table.

You will have to pay for jewellery at prevailing rates

It is mandatory to close the account before 360 days of enrollment date.If you are unable to make your purchases before 360 days then the accumulated amount will be transferred to your bank account without any benefits.

Yes you can make payment at any of our showrooms and redeem at any of our showrooms.

All the installment amounts will be same and cannot be changed.

Yes,but redemption can be done only at the end of the commitment period as per benefits mentioned in the table.

Yes you will get the benefit of prevailing offers and discounts on the extra purchases being made beyond the accumulated amount with bonus and benefits.

Only 11/- per 10000/-of installment per day of delay will be reduced from accumulated amount.If you fail to pay 3 consecutive installments then your account will be suspended and you cannot make any further installment payment.You can however redeem the accumulated amount against purchases and avail benefits as per the table.

For example if you select a jewellery whose making is 22% and your eligibility is 19% then you will have to pay only 3% making charges

Any purchase in excess of the accumulated amount will be at original making charges of selected jewellery

Yes you can.

We suggest that you complete the tenure for maximum benefits however if you redeem earlier you will get benefits as mentioned in the table.

You can close your scheme against purchase only and avail benefits as mentioned in the table

You will have to pay for jewellery at prevailing rates.

It is mandatory to close the account before 360 days of enrollment date.If you are unable to make your purchases before 360 days then the accumulated amount will be transferred to your bank account without any benefits.

Yes you can make payment at any of our showrooms and redeem at any of our showrooms

All the installment amounts will be same and cannot be changed.

Yes,but redemption can be done only at the end of the commitment period and avail benefits as mentioned in the table

Yes you will get the benefit of prevailing offers and discounts on the excess weight being purchased beyond the accumulated amount.

Membership is voluntary and open to all Indian citizens. The membership is only for individual use and not for corporate purchases

The membership is non-transferable

No it is not possible to merge reward points

Offline enrollment: Every customer who shops at any of offline store can enrol into membership through a simple process for which he will be assisted by our sales executive and after doing so his/her’s mobile number will become his/her’s unique membership Id.

E-comm enrollment: Any customer who transacts at www.aisshpra.com will become a Privilege member provided he opts for the membership. Customer selects a product & while checking out he will mention his mobile# for final billing, mobile# will be verified for membership status & an OTP will be triggered for validation purpose. Upon successful validation of OTP a membership form will be generated and after filling the required details and submitting,the mobile number will be registered as the membership number. For any future transactions customer can use the same membership Id. Customer will be identified through mobile# either for purchasing online or offline.

No it is not possible to merge reward pointsAfter selecting the desired product, customer will prepare for checkout. While checking out customer has to provide the mobile# & at the back end mobile# number will be queried for membership status. If customer is already a member then his/her rewards points will be added.(kindly refer to t&c) to his privilege membership number which is the same as the registered mobile number, if he is not a member then he can opt for a new registration.

Yes you do get reward points on your first purchase

Offline Redemption: at the time of billing you can opt for redemption and an otp will be sent to your registered mobile number and on entering the same by executive will be able to redeem your points. Online Redemption: After the OTP verification the user can reedem available reward points.

OTP is must for all redemptions irrespective of number of points being redeemed.
Otp will be sent on your registered mobile number and your email address mentioned in your personal details
If you do not receive the otp then you can request for otp via call on your registered mobile number

For making any change in the personal details given by the customer earlier,the customer needs to mail a request on info@aisshpra.com and call our help line number 18001201299.He would have to provide the necessary documents as required by us to make any change.

It is not possible to change your registered mobile number as your registered mobile number is the same as your unique membership number

You can get the otp via email address provided by you and if in case you do not have a email address then a declaration form will be provided to you at our store which after being duly filled by you will allow you to get your accumulated points adjusted against your purchase

Yes, Points earned in store or online can be redeemed at store as well as online & vice-versa.

When customer transacts at www.aisshpra.com, earned points will start reflecting in their my account within 15 days from transaction

When goods are returned/transactions cancelled the points will be debited to your account.

Earned points do not come with an expiry period however if Aisshpra decides to discontinue this programme then it will inform all the privilege members in advance.

Customer can check his points balance by logging in to my accounts or call on help line number

please refer to our terms and conditions to see the table for calculation of earned points as well as their redemption chart

Yes reward points can be earned while shopping with a discount coupon or under any offer

Purchase of gold coins/bars & Gift cards are excluded from this program. Customers cannot earn points against purchase of the same or redeem their points for the purchase of gold coins/bars & Gift cards.